FAQs

New Product Requests

If you are interested in an item that is not shown on the Ingenovis Company Store then please contact customerservice@brandito.net to inquire about a custom order. 

Shipping

All customers are responsible for the $5 flat rate shipping fee. 

 

When shipping items to multiple people, please note that you will need to place a separate order for each individual address.

 

All orders ship within 2 business days from our Richmond, VA warehouse. 

Return/Exchange Policy

Any item that arrives to you damaged or defective can be sent back for a refund or replacement, when available. Please contact customerservice@brandito.net to notify us of the damage and let us know if you prefer a new item or a refund.

 

Apparel items that do not fit are not deemed defective. Please contact customer service to initiate your apparel return. You will be responsible for shipping the item back to our warehouse. Once the item is received we will refund your original form of payment for the product value. You can then place a new order if desired.

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